Terms of Service

Last updated: April 16, 2026

1. Acceptance of terms

By accessing or using Reconnaissance AI ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you don't agree, don't use the Service. If you're using the Service on behalf of an organisation, you represent that you're authorised to bind that organisation.

2. The Service

Reconnaissance AI provides AI-powered sales and marketing intelligence tooling, including signal monitoring, research generation, outreach drafting, live-call assistance, and pipeline management. The Service is provided "as is". Features may change without notice.

3. Accounts

You need an account to use the Service. You're responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us at hello@reconnaissance.ai of any unauthorised access.

4. Subscriptions and billing

The Service is offered on a subscription basis. Plans and pricing are listed at reconnaissance-ai.com/pricing. Subscription fees are billed in advance on a monthly or annual cycle. All fees are non-refundable except as expressly stated. Prices may change with 30 days' notice.

5. Acceptable use

You agree not to:

• Use the Service to send spam or violate CAN-SPAM, GDPR, or any other applicable law
• Reverse-engineer, scrape, or otherwise attempt to extract the Service's source code
• Use the Service to build a competing product
• Upload content that infringes intellectual property, contains malware, or is illegal
• Impersonate others or misrepresent affiliation
• Circumvent rate limits or usage-based billing

6. Your content and data

You retain ownership of all content you submit to the Service ("Your Content"). You grant us a limited license to store, process, and display Your Content for the purpose of providing the Service. We do not sell, rent, or license Your Content to third parties.

Details of data processing are in our Privacy Policy.

7. AI-generated output

The Service uses large language models to generate research, outreach, and other content. Output is machine-generated and may contain inaccuracies. You are responsible for reviewing, editing, and approving any output before sending it to a third party. We do not guarantee accuracy, suitability, or non-infringement of AI-generated content.

8. Third-party integrations

The Service integrates with third-party services (CRMs, email providers, AI model providers). Your use of those services is governed by their own terms. We are not responsible for the availability, performance, or content of third-party services.

9. Intellectual property

The Service, including software, UI, documentation, and trademarks, is owned by us or our licensors and is protected by copyright, trademark, and other laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes only.

10. Termination

You may cancel your subscription at any time from your account settings. We may suspend or terminate your account for breach of these Terms, non-payment, or at our discretion with reasonable notice. On termination, your access to the Service ceases; data export is available for 30 days post-termination.

11. Warranty disclaimer

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability to you for all claims arising out of or relating to the Service is limited to the fees you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.

13. Indemnification

You agree to indemnify and hold us harmless from claims arising out of your use of the Service, your violation of these Terms, or your violation of third-party rights.

14. Governing law

These Terms are governed by the laws of Switzerland, without regard to conflict-of-law principles. Disputes shall be resolved in the courts of Zurich, Switzerland.

15. Changes

We may update these Terms. Material changes will be communicated by email at least 30 days in advance. Continued use of the Service after the effective date constitutes acceptance.

16. Contact

Questions about these Terms? Email legal@reconnaissance.ai.